Nordic Global
Skills: JavaScript
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The Role
A ServiceNow Architect is responsible for providing high-level design and specifications for ServiceNow implementations. They lead development and implementation of ServiceNow applications in the area of ITSM, CSM, SPM, ITOM and other areas. They should have knowledge and experience of defining application and data architecture roadmaps for significant business / functional scopes. They oversee projects from an architecture design perspective through implementation. They provide leadership and advocacy, as well as providing hands-on support as needed and assisting in troubleshooting/problem-solving. They can help establish an enterprise-wide technical architecture and implementation strategy setting the foundation for lasting success
Key Responsibilities
Client & Stakeholder Engagement + Lead / Participate in Client Workshops to gather business & technical requirements / user stories + Consult customers and team members on industry and ServiceNow best practices + Deliver on Scoped Application Development and integrations + Configure / Build Application UI and Workflows Requirements & Analysis + Collaborate and contribute to the creation, deployment, and maintenance of technical best practices and standards + Adhere to ServiceNow development standards Delivery & Implementation Support + Development of required integrations components (SSO, LDAP, REST/SOAP Web Services) + Service Catalog structuring and Portal Development (Widget configurations) + Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards + Follow SDLC best practices including those around proper testing and code documentation + Follow the organization’s change management policy for all configuration changes, including vendor made changes Quality, Adoption & Documentation + Ensure solution designs support …truncated… andards an…
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