Manager, Application Support at ensonoensono · Pune, India

Workplace: Hybrid

Posted: 2026-10-16

Team Management: Lead, mentor, and develop a team of application support specialists. Assign tasks and responsibilities, ensuring efficient workload distribution. Conduct regular performance evaluations and provide feedback to team members. Encourage adoption of modern operational practices, including SRE-aligned approaches such as automation, proactive monitoring, and continuous improvement. Support Operations: Oversee the day-to-day operations of the application support team. Ensure timely and effective resolution of incidents and service requests. Develop and implement support processes and best practices to improve service delivery. Apply foundational SRE concepts such as reducing manual effort (toil) and improving service reliability through better monitoring and operational discipline. Ensure adherence to ITIL practices to maintain consistent and structured service operations . Incident and Problem Management: Monitor and manage the incident lifecycle, ensuring adherence to SLAs. Analyze incident trends and identify root causes of recurring issues. Collaborate with development and infrastructure teams to implement permanent solutions. Conduct structured Root Cause Analysis and ensure follow‑through on preventive and corrective actions. Utilize basic SRE metrics (like error patterns or service health indicators) where relevant to improve reliability. Stakeholder Collaboration: Work closely w …truncated… g>Technical Skills: In-depth knowledge of enterprise software applications, application architectures, and IT infrastructure components. Strong understanding of ITIL processes and best practices across Incident, Problem, Change, and Service Request Management. Experience with application monitoring tools, log analysis, and performance management platforms. Proficiency in using support tools and ticketing systems (e.g., ServiceNow, Jira, Remedy). Ability to collaborate with development, infrastructure, and DevOps/SRE teams to improve application reliability and s…Sign in to see the original postingBrowse more developer jobs on RoleBurst