salmon-group · Taguig, National Capital Region
About the Team Research & Insights is the team that helps Salmon understand its customers, market, and business opportunities. The CX/UX Research team sits within it and works side by side with Product and Design, turning customer evidence into better product decisions. As Salmon continues to scale, the need for hands-on, in-depth customer understanding grows with it. This team works closely with Product, Design, Marketing, Strategy, and Operations to make sure decisions are informed by real user behavior, not assumptions. We're looking for curious, hands-on researchers who enjoy getting close to users, uncovering insights, and helping teams act on them. About the Role As a CX/UX Researcher, you will expand hands-on research capacity across Salmon's product portfolio. You'll work closely with product designers and PMs to run studies from kickoff to readout, including interviews, usability tests, and journey mapping, and help teams make decisions based on evidence. This is a hands-on role. You'll run your own fieldwork, recruit participants, moderate sessions, and write reports. You'll also help build the research infrastructure: intake standards, a methods library, and a research repository the whole product team can use. This is an excellent opportunity for a researcher who wants to see their work shape products used by real customers, and to help build a research function from an early stage. What You'll Do Research Planning & Execution - Plan and run moderated usability tests, in-depth interviews, and quantitative/unmoderated studies - Own assigned studies end-to-end: recruitment, moderation, analysis, and reporting - Maintain a research backlog together with the research lead, and align priorities with product and design teams Participant Recruitment & Fieldwork - Recruit and screen participants, and manage logistics including panel vendors, screeners, and incentives - Run virtual and in-person fieldwork and ensure a positive participant experience - Conduct fie…
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