Senior Salesforce Integration & Messaging Engineer at Dhan AI

Senior Salesforce Integration & Messaging Engineer at Dhan AIDhan AI

Workplace: Remote

Skills: AWSThis is a remote position.Job TitleSeniorSalesforceIntegration & Messaging EngineerLocation: RemoteDuration: FulltimeRole OverviewWe are seeking a highly analytical and experienced SeniorSalesforceIntegration & Messaging Engineer to architect and develop the connective tissue between ourSalesforceecosystem and core enterprise engines. In this role, you will be responsible for ensuring that data flows flawlessly in real-time between CRM/Communications Cloud and our downstream OSS/BSS platforms.Additionally, you will own the customer-facing communications architecture—building the infrastructure that triggers automated, multi-channel notifications (SMS, Email, WhatsApp) to update subscribers dynamically during critical order milestones, provisioning phases, and field technician dispatch events.Key ResponsibilitiesBSS/OSS Integration Architecture: Design and build robust, secure, and scalable integrations connectingSalesforceto core OSS/BSS engines, billing systems, and provisioning gateways. API & Middleware Development: Develop and maintain REST/SOAP APIs, Apex web services, and/or middleware flows (such as MuleSoft or AWS EventBridge) to process real-time provisioning signals and data synchronization. Event-Driven Streaming: Implement asynchronous processing and event-driven architectures utilizingSalesforcePub/Sub API, Change Data Capture (CDC), or Platform Events to handle high-volume transactional data. Omni-Channel Customer Messaging: Architect and configure automated customer notification journeys (SMS, Email, WhatsApp) viaSalesforceMarketing Cloud, Digital Engagement, or external SMS gateways (e.g., Twilio) triggered bySalesforcedata changes. Milestone-Driven Communications: Collaborate with Order Management and Field Service engineering teams to map out critical order milestones and truck-roll events, ensuring customers receive timely, automated updates. Error Handling & Monitoring: Build comprehensive logging, retry mechanisms, and error-handling frameworks…Sign in to see the original postingBrowse more developer jobs on RoleBurst