highmetric · Remote, USA (Central or Eastern preferred)
Delivery Director – Telecommunications Telco (OSS/BSS) | AI (Anthropic, OpenAI, etc.) | ServiceNow— TSOM, CSM, TNI, FSM Function Regional Delivery Director Reports To Area/Region VP Professional Services Location Regional / Hybrid Travel Up to 50% Position Summary The Telco Delivery Director is responsible for delivery and operational excellence, customer satisfaction, and portfolio growth across a portfolio of Communications Service Provider (CSP) clients. This is a delivery leadership role demanding a leader who can own client relationships, staff and govern engagements with the right technical depth, and ensure programs spanning TSOM, CSM, TNI, FSM, and OSS/BSS integration are delivered to telecom-grade SLAs. The ideal candidate brings working fluency in the order-to-activate and trouble-to-resolve lifecycle, credibility with CSP network operations and IT executives, and a forward-looking view on how agentic AI is changing order fallout remediation and service assurance. Key Responsibilities Delivery Leadership & Excellence Ensure 5-star quality delivery across telecom engagements, meeting the operational rigor CSPs expect for network-critical systems Develop a trusted relationship with telecom cust …truncated… t;/td> Sales-to-Delivery Transition Drives seamless handoff from Sales through SOW review, kickoff, and steady-state delivery. People Leadership Coaches and grows delivery talent across time zones within a high-performance, trust-based culture. About NewRocket NewRocket, a global, full-service Elite ServiceNow and Anthropic partner, helps the world's leading Communications Service Providers (CSPs) solve their toughest network, operations, and customer experience challenges and navigate change with confidence. NewRocket has been awarded the “2024 BEST Award,” “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF),” “2023 ServiceNow Worldwide Customer Workflow Partner of the Year,” and “2023 ServiceNow Creator Workflow Partner of the…
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