hellofresh · Manila, Manila, Philippines
The Role At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences. In this role, you will take on a key responsibility in closing that gap: resolving complex AI support tickets, guiding users through governance processes, and coaching on efficient AI use, contributing to our ongoing efforts to drive business success and enhance customer satisfaction. We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you! What you’ll do Own the support queue for Claude Enterprise and Gemini and Slack AI — triage escalations from L1, diagnose, resolve, and document. First point of contact for connector and data-source approval requests — guide users through the RFC intake process, liaise with IT Security where needed. Support the rollout of the Enterprise AI M …truncated… rt, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind Growth Opportunities : Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform Dynamic Environment : Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures Work-Life Balance : Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time Are you up for the challenge? The first step to your new role starts here. Send in your applic…
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