lightfeatheriollc · United States
Skills: Accessibility
LightFeather is seeking a Senior ServiceNow Business Analyst to lead the requirements gathering and process design for our federal agency clients. In this role, you will act as the critical bridge between federal business stakeholders and our technical development teams. You will be responsible for translating complex mission requirements into scalable ServiceNow solutions, ensuring compliance with federal standards, and maintaining the highest quality of data in our backlog.. This is a Full Time, Remote Position. Location: Fully Remote (EST hours) Job Type: Full-time Salary: $110,000–$130,000 annually, based on experience Clearance Requirement: U.S. citizenship is required for this position due to federal contract requirements and the need to obtain and maintain a Secret-level security clearance Responsibilities Lead client workshops and focus groups to elicit, analyze, and document business requirements, ensuring alignment with agency mission goals. Translate high-level business needs into comprehensive user stories, acceptance criteria (AC), and functional specifica …truncated… uot;>Proven experience working in the federal contracting space (DoD, DHS, or Civilian agencies). Experience working in an Agile/Scrum environment. Deep knowledge of ServiceNow ITSM and at least one other major workflow (e.g., ITOM, HRSD, SPM, ITAM, Custom Applications). Strong experience with Jira, ServiceNow Agile, or Azure DevOps for backlog management. Proficiency in Visio, LucidChart, or similar tools for process mapping. ServiceNow Certified System Administrator (CSA) - REQUIRED Preferred: ITIL v4 Foundation (or higher). Project Management Professional (PMP) or Agile certifications (CSM, SAFe PO/PM). Why Join LightFeather? At LightFeather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best…
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