Enova · Chicago, IL
Skills: SQL
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. About the Role: Enova is building a centralized analytics function for its contact center operations, and we're hiring the manager to lead it. This is a working manager role: you'll set the standards, operating model, and priorities for how analysis is delivered across the operation, provide direction and coaching to the analysts doing the work, and stay hands-on with the highest-complexity work yourself. The team supports the full breadth of our contact center operations across consumer and small-business brands: customer service, application support, loan processing, collections, complaints, credit counseling, workforce management, and learning and development. This role reports to the Director of Operations. Responsibilities: Lead analytical work across the contact center, providing direction, coaching, and quality oversight to analysts, with direct management and hiring responsibility as the function is built out. Own intake, prioritization, and capacity for analytical requests across the operation, and set clear service expectations with leadership. Stay hands-on with cross-functional analyses, executive-level insight packages, and evaluations of strategic initiatives and pilots. Build repeatable frameworks and templates, automate recurring analysis, and champion responsible AI-assisted analytical workflows. Partner with reporting and technology teams to close gaps in data access and tooling (MicroStrategy, Genesys, CallMiner, Snowflake). Work with Compliance to ensure regulatory considerations (TCPA, FCRA, FDCPA) are reflected i …truncated… e matching and a paid volunteer day…Plus so much more! About Enova Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime co…
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