ensono · Remote - United States
Position Summary Provide premium software support and services to Ensono mainframe clients as they relate to CICS. Key Areas of Focus for this Role Fulfill customer service orders (CSOs) for mainframe z/OS customers in a timely manner as they pertain to CICS TS and related OEM software products. Provide primary support for reported problems related to CICS TS and related OEM software products. Provide support on 24 x 7 x 365 basis and in multiple time zones. Follow procedures for installing OEM software products efficiently and according to best practices and Ensono standards (for productivity/scalability purposes). Work with members of other functional towers in preparing customer partitions for regular (approximately once per year) operating system upgrade process via a checklist of proactive actions. Provide key support for customer migration services (new customer transitions) as they pertain to CICS TS and related OEM software products. Assist the assigned project manager in the migration of newly acquired customers such that all technical hurdles are addressed in a timely manner and do not impede the expected progress of the transition nor the targeted migration date. In joint cooperation with the Disaster Recovery Services, successfully execute tasks associated with any given customer’s disaster recovery plans. Adhere to a schedule that efficiently manages resources and allows timely implementations. Follow ITSM change control procedures g: Implementing vendor product specific corrections (“fixes”) and Upgrading, maintaining, enhancing or providing new options to applicable z/OS products within any given customer undefined Sabbatical leave Wellness program Flexible work schedule As of the date of this posting, a good faith estimate of the current pay scale for this role is $65,000 to $123,000 salary, based on a fulltime schedule. Please note that placement in the range may vary based on numerous factors including but not limited to skills, experience, interna…
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