ensono · Remote - United States
Position Summary Provide premium software support and services to Ensono mainframe clients as they relate to CICS. Key Areas of Focus for this Role Fulfill customer service orders (CSOs) for mainframe z/OS customers in a timely manner as they pertain to CICS TS and related OEM software products. Provide primary support for reported problems related to CICS TS and related OEM software products. Provide support on 24 x 7 x 365 basis and in multiple time zones. Follow procedures for installing OEM software products efficiently and according to best practices and Ensono standards (for productivity/scalability purposes). Work with members of other functional towers in preparing customer partitions for regular (approximately once per year) operating system upgrade process via a checklist of proactive actions. Provide key support for customer migration services (new customer transitions) as they pertain to CICS TS and related OEM software products. & …truncated… that placement in the range may vary based on numerous factors including but not limited to skills, experience, internal equity, and business needs. In addition to base salary, other compensation programs, depending on eligibility, include an annual bonus plan based on company and individual performance and an equity grant under our Associate Equity Appreciation Program. Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law. Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on OFCCP’s website . If you need accommodation at any point during the application or interview process, please let your recruiter kno…
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