ServiceNow Architect - Field Service Management (FSM) (375) at iTech AG

ServiceNow Architect - Field Service Management (FSM) (375) at iTech AGiTech AG

Workplace: Remote

Skills: JavaScriptOVERVIEWiTech AG(https://himalayas.app/companies/itech-ag) is seeking a ServiceNow Architect – Field Service Management (FSM) / CMMS to lead the solution architecture for the Intelas Next Generation Computerized Maintenance Management System (CMMS) program — a commercial healthcare engagement delivered for Intelas (a Compass Group USA company). This is a senior, architect-level role responsible for owning the end-to-end FSM solution design on the ServiceNow platform and the integration architecture that connects it across multiple ServiceNow products — FSM, Enterprise Asset Management (EAM)/CMDB, Customer Service Management (CSM)/Service Portal, Virtual Agent, IntegrationHub, and AI/Now Assist.The ideal candidate is a true ServiceNow architect who has implemented FSM end-to-end — from solution and data model design through dispatch, mobile, customer portals, parts/inventory, and integrations — and can direct developers to deliver it. They bring proven experience architecting cross-product ServiceNow solutions and enterprise integrations, ideally in a healthcare, clinical/medical device (biomed/imaging), or asset-intensive setting. This role owns the Technical Solution Document (TSD), defines integration and security patterns, and collaborates with the iTech Solution SME, the Intelas Product Owner, iTech Master Architects (Dustin Barre and Allen Andreas), and dispatch/field operations teams using ServiceNow'sNow Create methodology — including data migration from teamCHAMPS/Nuvolo and integrations to OEM, RFID/RTLS, logistics, FDA/recall, and Snowflake.ROLES AND RESPONSIBILITIESOwn the end-to-end solution architecture for the Intelas NextGen CMMS on ServiceNow FSM, including solution design, data model, and the phased roadmap across modules Define the multi-product ServiceNow architecture spanning FSM, Enterprise Asset Management (EAM)/CMDB, Customer Service Management (CSM)/Service Portal, Virtual Agent, IntegrationHub, and AI/Now Assist Author and maintain the Techn…Sign in to see the original postingBrowse more developer jobs on RoleBurst