Pax8 · United States
🤖 Support Operations Engineer I | United States | Remote
Pax8(https://himalayas.app/companies/pax8) is hiring a Support Operations Engineer I in the United States to turn support data, automation, ServiceNow solutions, and emerging AI capabilities into better experiences for our partners and support teams.
🚀 Build your skills where support meets automation
This is an opportunity to grow at the intersection of technical support, operational data, automation, knowledge management, and AI. You’ll work alongside experienced engineers, learning how to spot recurring support challenges and turn them into practical improvements that make support simpler, smarter, and more scalable.
As Pax8(https://himalayas.app/companies/pax8) continues exploring AI-enabled ways of working, you’ll have room to experiment, learn, and develop alongside the technology. You don’t need to arrive knowing everything. Curiosity, sound technical foundations, and an appetite to turn problems into useful solutions matter here.
☁️ Why Pax8(https://himalayas.app/companies/pax8)?
We’re building an environment where technology and people work together to improve how our partners are supported. You’ll join a collaborative global business where ideas can become real improvements, learning is encouraged, and the work you do can influence the experience of teams and partners beyond your immediate remit.
Explore more about Pax8(https://himalayas.app/companies/pax8) careers and what we’re building on the Pax8(https://himalayas.app/companies/pax8) blog.
🛠️ What you’ll be doing
📊 Turn support data into direction You’ll work with recurring reporting and dashboards to uncover what’s driving support demand, how efficiently cases are being handled, and where trends or unusual patterns deserve attention. You’ll help experienced engineers turn that information into focused improvement opportunities.
⚙️ Build practical ServiceNow solutions You’ll create and maintain approachable ServiceNow workfl …truncated… eted all candidates…
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