Support Tech LLC · United States
This is a remote position. --------------------------
Job Posting: Senior ServiceNow Developer (CSM, FSM, & Integrations) Company: Support Tech LLC Location: Remote - WORLDWIDE Position Type: Full-Time Role Overview Support Tech LLC is seeking a high-caliber ServiceNow Developer to lead the architecture and implementation of a unified service delivery platform. This role is not just about "keeping the lights on"; it is about building a scalable Work Order Aggregator system. You will be responsible for bridging Customer Service Management (CSM), Field Service Management (FSM), and ITSM, ensuring a seamless flow from client request to field execution. A critical component of this role is the end-to-end integration of our ServiceNow instance with Field Nation and other third-party work order platforms to automate our external workforce management. Key Responsibilities 1. Core Platform Architecture (CSM, FSM, ITSM)
Design and implement a "Unified Intake" strategy where CSM Cases
automatically trigger FSM Work Orders or ITSM Incidents based on business logic.
Configure and optimize the Dispatcher Workspace and ServiceNow Mobile App
for field technicians.
Build out the Install Base and Sold Products architecture within CSM to
ensure technicians have full visibility into customer hardware/software before arriving on-site. 2. Field Nation & Workforce Integration
Own the integration between ServiceNow and Field Nation, including status
synchronization, technician check-ins, and automated work order posting.
Develop real-time synchronization using Webhooks and Scripted REST APIs to
ensure ServiceNow remains the single source of truth for all Field Nation jobs.
Implement automated cost tracking by pulling Field Nation spend limits and
invoice data back into ServiceNow expense lines. 3. Multi-Platform Work Order Aggregation
Build a "Scalable Injection API" that allows Support Tech LLC to ingest work
orders from multiple external client platforms (e.g., Jira, Salesforce, or proprietary portals…
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