Pella · Pella, IA, United States
Skills: React, TypeScript, JavaScript, Node.js, SQL, AWS, Docker, GraphQL, CI/CD
Senior Full-Stack Software Developer, Customer Engagement Center
Overview
We are looking for a Senior Full-Stack Software Developer to build the applications, integrations, and AI-driven tools that make our Customer Engagement Center faster and more effective. You will work across the stack, from the enterprise GraphQL API layer that connects our systems to the user-facing experiences agents and customers rely on, including LLM-powered chatbots. You will partner with business stakeholders to turn complex requirements into clear, scalable solutions. You will also mentor developers and help set API and platform standards.
Key Responsibilities
Design and build full-stack solutions that reduce handle time, automate routine work, and improve the customer and agent experience in the Customer Engagement Center. Design, build, and deploy user-facing chatbots and conversational assistants using LLMs, including prompt design, retrieval-augmented generation (RAG), tool/function calling, guardrails, and evaluation. Lead development of the enterprise GraphQL API layer, meeting performance, scalability, and security standards. Partner with business stakeholders and technical teams to understand needs and deliver simple, effective solutions. Define and enforce API design standards, governance, and best practices. Mentor mid-level and junior developers, fostering collaboration and technical excellence. Work with MS SQL, PostgreSQL, Oracle DB, and other data stores to ensure efficient data access and transformation. Improve developer experience so other teams can integrate with the platform easily. Take part in architecture discussions on integration patterns and enterprise connectivity. Drive continuous improvement in CI/CD pipelines, containerization, and deployment.
Required Skills & Qualifications
5+ years of professional software development experience. Expert proficiency in JavaScript/TypeScript and Node.js. Strong front-end experience with a modern framework (e …truncated… clearly…
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