sonderaustralia · Waterloo, Sydney
At Sonder, we believe every person deserves to feel safe, supported, and empowered to be at their best, wherever they are. We're redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder's mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals, ensuring members receive immediate care when they need it most. Since our founding in 2017, we've grown rapidly across Australia, New Zealand, and the UK. Backed by Seek and Blackbird, we now support over one million members and 200+ team members globally. We're well-capitalised, scaling fast, and actively building toward an AI-native organisation. About the role We're looking for a Scaled Tech Touch Program Manager to own how Sonder engages the segment of our customer base that doesn't have a named CIP. You'll design, build and continuously improve the automated journeys — onboarding, health-score triggers, renewal nudges — that make sure those accounts get real value without a human relationship behind every one. You'll partner closely with Data & Insights, Product and the Customer tiers to keep the automation sharp, catch risk early, and prove what's working with hard numbers rather than instinct. Must-haves 4+ years in Scaled Customer Success, CS Operations, RevOps or Lifecycle Marketing, with automated customer journeys to show for it Track record designing and running lifecycle campaigns (email, in-app, onboarding, renewal) at meaningful scale Hands-on experience with CRM and lifecycle automation tooling, such as HubSpot Comfortable working directly with account health and usage data to prioritise where automation will ac …truncated… ity and work-life balance. Our employees and their families get free access to the Sonder app with 24/7 support. Paid parental leave with an attractive return to work policy, 12 weeks for Primary Carers and 4 weeks for Secondary Carers, plus our Primary Carers retu…
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