nice · United Kingdom - Remote
Skills: Python, AWS, Docker
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The NOC - SRE role sits at the intersection of traditional Network Operations Center (NOC) responsibilities and engineering‑driven reliability practices . This role focuses on 24/7 service reliability, incident response, operational automation, and observability , while actively reducing operational toil through software and automation. Unlike a traditional NOC analyst, an SRE‑NOC is expected to engineer problems away , not just respond to alerts. How will you make an impact? Incident Response & Operations Act as a primary or escalation responder in a 24x7 on‑call rotation Lead or support Major Incident (MI) response , including triage, mitigation, and resolution Coordinate across Engineering, Infrastructure, Security, and Product teams Execute and improve runbooks, playbooks, and escalation paths Drive blameless post‑incident reviews (PIRs) and track corrective actions Preferred / Differentiators Experience defining or operating to SLOs / SLIs Prior migration from traditional NOC → SRE model Infrastructure as Code experience (Terraform, Ansible, etc.) Exposure to security, compliance, or regulated environments Requisition ID: 11707 Reporting into: Manager, Network Operations Role Type: Individual Contributor LI-Remote About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is…
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