numagroupgmbh · Berlin, Berlin, Germany
ABOUT NUMA Hey there! We’re Numa, a forward-thinking hospitality brand redefining how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe’s most vibrant neighbourhoods. We’re not just transforming the guest experience—we’re revolutionizing the hospitality industry from the inside out. Our cutting-edge technology streamlines operations, delivering unparalleled value with no hidden fees—just real, quality experiences. At Numa, we believe that travel should be curious and authentic, and we bring those same values to our work culture. As part of our team, you’ll experience a dynamic and supportive environment where creativity thrives, and your contributions make a real impact. We’re committed to fostering a diverse, inclusive, and equitable workplace where every voice is valued, and different perspectives fuel our innovation. ABOUT THE ROLE Your mission is to make every guest who reaches out glad they did — a conversation so seamless and warm that it becomes part of what they remember about the stay. And when a person is needed, the agent who picks it up already knows the whole story. We're looking for a Senior Product Manager – Guest Communications & AI to own the two in-house-developed products that get us there. Lumi, our guest-facing AI assistant, handles WhatsApp and voice today — RCS, in-app chat, and email come next. G360 is where our Guest Experience agents and on-site teams work, with its co-pilot Spark pulling up a reservation in an instant and drafting the reply. You'll set the d …truncated… rong> Native-level English, German a plus. Location: Based in Germany, with flexibility for remote work or an office base in Berlin. The role involves occasional travel to experience and align AI interactions across Numa properties. Hospitality or travel experience is a plus, not a requirement. ABOUT OUR OFFER Empower your career: Thrive in a fast-paced, collaborat…
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