iTech AG
OVERVIEW: iTech AG(https://himalayas.app/companies/itech-ag) is seeking a ServiceNowBusiness Process Consultantto support federal customer engagements by leading process discovery, analysis, optimization, and solution alignment efforts across the ServiceNow platform. This role serves as a trusted advisor to customer stakeholders, helping translate business needs into clear, actionable process designs and platform capabilities.
The ideal candidate combines strong business analysis and consulting skills with hands-on ServiceNow experience. They areconfident infacilitatingworkshops, uncovering current-state challenges, defining future-state outcomes, and partnering closely with architects, developers, product owners, and client stakeholders to deliver practical, scalable solutions.
This role is best suited for a process-minded consultant who understands that successful ServiceNow delivery starts with understanding how the business works today, where it needs to go, and how to bridge that gap effectively.
RESPONSIBILITIES:
Lead process discovery, analysis, and optimization sessions with customer sponsors, process owners, and key stakeholders.
Facilitate workshops to assess current-state processes,identifypain points, and define desired future-state outcomes.
Translate business needs into clear process definitions, user stories, acceptance criteria, and implementation-ready requirements.
Advise Product Owners throughout the engagement on story refinement, prioritization, process alignment, and roadmap sequencing.
Collaborate with solution architects, developers, and technical consultants to ensure process design aligns with ServiceNow best practices and platform capabilities.
Identifyopportunities for automation, process improvement, standardization, and operational efficiency.
Support the development of process maps, journey maps, requirements documents, workflow diagrams, and other solution artifacts.
Help customers understand the impact of process decisions onimplementa …truncat…
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