tamara · Riyadh, Saudi Arabia
About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. About Your Role: It is a comprehensive and hands-on experience designed to accelerate your growth within the dynamic realm of Product. You will work with an executive mentor to help tackle company-wide initiatives with key stakeholders and gain professional development while handling live business challenges, making a mark from day one. Key Responsibilities: Create high quality requirements and user stories that accurately capture the user’s pain point Collaborate closely with cross-functional teams, including engineering, design, and marketing to deliver high quality products on time Work with squad members to gather feedback and incorporate it into the product development process. Support product policies and procedures, ensuring compliance with regulatory requirements Support the team in defining and prioritizing Partner Self-Serve initiatives across the Partner Portal, Partner/Business mobile app, and merchant help centers. Coordinate with Engineering, Design, Partner Care, and other stakeholders to manage the backlog, document requirements and acceptance criteria, and follow initiatives from discovery through launch. Analyze partner contact …truncated… ngs to improve processes and measure the support experience provided across Care. Ensure partners receive clear, contextual information about statuses, timelines, next steps, and actions required from them; particularly for disputes, compliance, onboarding, settlements, payouts, and account management.…
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