unframe · New York, New York, United States
Skills: SQL
About Unframe Unframe is an AI-first startup helping the world’s largest enterprises bring LLM-powered applications to life in days - not months. We combine the speed of a product company with the flexibility of a consultancy, helping customers move from idea to deployed AI systems faster than anyone else in the market. Backed by Bessemer, Craft, and TLV Partners with $100M in Series B funding, we’re building a fast-growing, revenue-generating company working with Fortune 500 customers globally. About the role We are seeking an energetic, high-proactivity Senior Enterprise Support Engineer to serve as the primary technical advisor and face of Unframe for our enterprise clients. This is not a back-office, ticket-routing support role; you will be a core member of our customer-facing technical team, executing across cloud/API forensics, executive client advisory, and AI agent orchestration. This role is for someone technical, curious, and service-oriented, who wants to be close to customers, product, and AI implementation at enterprise scale. You will own client technical issues end-to-end, drive live strategy and de-escalation video calls with Fortune 500 C-suite and engineering leaders, and independently perform log and code forensics to free up our core engineering team. As our US anchor hire, you will also help establish our technical support playbooks, SLAs, and customer feedback loops. Please note this role is focused on candidates located on the East Coast. What you'll do Proactively lead enterprise client engagements. Bringing high energy, technical authority, and consultative presence to live video calls with bank …truncated… -on technical role. Proven experience presenting to and advising enterprise stakeholders on live video calls with clear verbal and written communication skills. High energy, proactive communication, and zero hesitation to jump into ambiguous situations. You take personal accountability for client outcomes rather than waiting for direction…
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