SupportNinja · Philippines
Work Setup:Remote - Philippines -------------------------------
Employment Type:Full time employment ------------------------------------
Equipment Details:Bring Your Own Device (BYOD)
TheAI Data QA & Training Specialistis responsible for supporting AI model training activities by reviewing, evaluating and documenting interactions in a timely and professional manner.
What does a day in the life as an AI Data QA & Training Specialist look like?
Evaluate, review, and label content or system responses for quality, accuracy, relevance, and adherence to guidelines, as required Assist with tasks such as content evaluation, response rewriting, summarization, classification, or prompt review as part of AI training initiatives Identify and flag hallucinations, factual inaccuracies, and safety/compliance violations Perform relevance, ranking, and retrieval quality assessments Score outputs against established standards and provide systematic feedback Support feedback loops between operations and engineering teams Respond promptly and professionally to inquiries via phone, email, or chat as needed Provide accurate information about products and services Follow-up and resolve issues in a timely and efficient manner Properly and accurately document AI-related evaluations or annotations in the organization’s CRM or designated tools Adhere to company policies and procedures Meet or exceed performance targets for related KPIs Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules Collaborate with other departments as needed Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times Perform other duties as assigned --------------------------------
What are the required qualifications of an AI Data QA & Training Specialist?
Previous customer service experience, data annotation or AI training/evaluation skills or equivalent Good communication skills, both verbal and…
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