zetaglobal · Bengaluru, Karnataka, India
Skills: Python, AWS, Docker, CI/CD
Lead Site Reliability Engineer Key Responsibilities: Implement and manage Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets to drive reliability efforts. Develop systems that are resilient to failures and ensure 99.9%+ uptime for critical services. Lead incident response and post-incident reviews (blameless postmortems), ensuring robust root cause analysis and continuous improvement of systems. Automate incident detection and response using automated runbooks or predefined workflows. Write software as needed to support reliability or efficiency needs. Design and implement full observability across systems using modern tools like Open Telemetry for tracing, metrics, and logging. Use capacity planning, forecasting, and performance testing to ensure that the systems scale effectively as the user base and load grow. Hands-on experience running Chaos Engineering drills and initiatives. Company Summary Zeta Global is a data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth. Zeta Global is a leading AI-powered marketing technology company that enables enterprise brands to acquire, grow, and retain customers through intelligent, data-driven engagement. At the center of its innovation is the Zeta Marketing Platform (ZMP), which unifies customer data, identity, and advanced analytics to transform billions of data signals into actionable marketing intelligence and measurable business outcomes. Publicly traded on the New York Stock Exchange (NYSE: ZETA), Zeta is redefining modern marketing with Athena by Zeta™, a superintelligent, conversational agent embedded in ZMP that personalizes the…
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