eositsolutions · Hayward, California, United States
OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: The Global Service Delivery Manager will oversee all aspects of network operations, including client program planning, development, and evaluation. This role involves leading global meetings, assigning action items and ensuring smooth execution across regions.Success in this position will be measured through consistent delivery of financial, operational, and leadership objectives aligned with program goals. KEY RESPONSIBILITIES: Client & Account Management Collaborate effectively with clients to grow the account, exceed expectations, and deliver within the agreed scope of work. Drive account growth initiatives and ensure accurate, timely invoicing and query resolution to maintain financial health. Monitor revenue performance against targets and proactively address invoicing issues. Operational Excellence …truncated… running dynamic routing protocols to clients. Experience in process improvement and systems development, including leveraging automation to streamline workflows. Strong business acumen with an understanding of financial measures tied to customer engagement. The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is c…
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